Frequently Asked Questions FAQ'S
- Are you a Mill?
- Is there a minimum order?
- What are the ranges of your prices?
- Why was I charged sales tax on my purchase?
- How long will it take to process my order?
- How long will it take to receive my order?
- Can I have an order shipped to my P.O. Box?
- Can I ship my order to a different address?
- Will you figure our yardage needs if we give you the dimensions?
- How do I determine how much carpet I need?
- Can I cancel my order?
- I canceled my order but I haven't received a credit yet. How long do credits take?
- Explain the term trackless.
- What's better, loop pile or cut pile?
- What countries do you export to?
No. We are a wholesale distributor of existing name brands and a seller of our own private label collection of carpet developed in cooperation with other mills.
No. You may buy as little or as much as you wish.
Our residential carpet prices begin at $4.89 a square yard. Our commercial carpet prices begin at $2.29 a square yard.
State tax is applied to an item only if you reside in the state of Florida and have no tax certificate registration number.
Usually your carpet will arrive within 7 to 10 working days. This is faster than most carpet retailers can deliver!
The standard shipping time for orders shipped via common carrier is 3-10 business days. UPS ground service for sample shipment is 3-5 working days, unless otherwise specified.
No. The vast majority of our merchandise is shipped via truck line or UPS, and a valid street address is needed to ensure proper delivery. If a P.O. Box is used as a shipping address, an error message will appear when submitting the order.
Yes! When you place your order and come to the Check Out screen, just replace your address with the address you want to ship your merchandise to, then continue. Remember to use a street address, not a Post Office Box, for any shipping address.
We can provide you with a rough means of determining what you need from the measurements of your home. However, before you order you will need a carpet installer to provide you with exact measurements.
To determine the approximate amount of carpet you will need, multiply the length (feet) of the room by its width (feet), and divide that figure by 9 to obtain the square yardage. Add 10 percent to amount for room irregularities and pattern match. It is best to have your installer make final measurements to ensure that you purchase the correct amount.
Yes, you can, as long as the item has not been shipped or received by us. If the order has already been sent to us, there will be a restocking fee involved in returning it to the mill. If you do receive an order that was canceled, accept delivery of the item and call the Customer Service Center for return instructions.
We submit all requests for credits within 24 hours of receipt; however, it may take 7-10 business days for you to receive your credit. You should see this on your next credit card statement or the following one, depending on where you are in your billing cycle.
There is no totally trackless carpet. However, today's technology has gone a long way towards reducing footprints due to a denser construction, combined with tightly twisted yarn to give a textured appearance which resists tracking. We refer to this as our textured line of carpet.
Historically, homeowners prefer our cut pile because it offers a softer, attractive appearence and feel. This is especially true in our textured saxony and velvet products. Our berber products have proven to be excellent in high-traffic areas, basements, family playrooms, and more and more as a whole house carpet.
We export to all the countries in South America.